At Collectsal, we want every purchase to be a safe, clear, and transparent experience. Due to the nature of the collectible products we offer, return and exchange conditions may vary depending on the type of product purchased.
Important: all requests will be reviewed individually, taking into account the type of product, its condition at the time of sale, the condition in which it was received, and the circumstances related to the purchase, while always respecting the rights established by applicable law.
Individual cards sold by Collectsal are considered collectible products that are not new and/or may have been previously handled, as applicable, and are not sold as factory-sealed products.
Due to the nature of card collecting, each card may present characteristics resulting from manufacturing, storage, or handling, including variations in centering, edges, corners, or surface condition.
For this reason, we recommend carefully reviewing the photographs, description, and stated condition before completing your purchase.
Requests involving individual cards will be evaluated on a case-by-case basis.
As part of this evaluation, we may consider, among other factors:
Each case will be reviewed without limiting any consumer rights established under applicable law.
Products identified as new and sealed, such as Hobby Boxes, Mega Boxes, Blaster Boxes, packs, tins, or similar products, must remain in their original condition when a return is requested in connection with the applicable right of withdrawal.
When applicable, the product must retain:
Once a sealed product has been opened, its wrapping removed, or its original seals altered, its condition changes. Any request involving such a product will therefore need to be evaluated based on the particular circumstances of the case and the legal rights that may apply.
Not obtaining a specific card, player, parallel, autograph, or expected result will not, by itself, be considered a product defect.
Many trading card products contain a random selection determined by the manufacturer.
Collectsal cannot guarantee that a specific player, card, parallel, insert, autograph, memorabilia card, serial-numbered card, or rarity will be obtained unless this is expressly stated in the product description.
For purchases made through our online store, Collectsal will respect the right of withdrawal established under Chilean law, whenever applicable.
Consumers may exercise this right within the applicable legal period following receipt of the product, provided that the conditions established by current regulations are met.
New products sold by Collectsal are covered by the rights established under the applicable legal warranty when they present a defect or issue that qualifies under the law.
For individual cards or other products expressly identified as used, not new, or previously handled, the conditions established by law for this type of product will apply.
If you receive a product different from the one purchased, an item is missing, or you identify an issue related to the preparation of your order, please contact us so we can review the situation.
To help us review your case,
